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GENERAL INFORMATION

Do you manufacture for both interior and exterior installation?
When will my order be delivered?
What are your lead times?
What if there is a problem with my order?
What comes with the standard base price of a spiral stair?
Do your stairs meet code restrictions?
Are the spiral stairs adjustable if I measured wrong?
What sizes of stairs do you have? What size restrictions are there?
How are the spiral stairs installed? Does Custom Iron do the installation?
What is a stair (or landing) platform?
How are stairs attached or secured to the floor or wall?
How are spiral stairs shipped?
How are packaging, handling, and shipping fees calculated for spiral stairs?
How are panels different from a normal stair railing?
What is a "Top Bar Panel"?
What is a "Pin Top" baluster?
How often do I need newel posts?
How are metal railing and panel systems shipped?
How are packaging, handling, and shipping fees calculated for metal railing and panel systems?

Do you manufacture for both interior and exterior installation?

Yes. Custom Iron manufactures spiral stairs and metal railing and panels for both interior and exterior use. Exterior stairs and stair components are fabricated in aluminum, galvanized or stainless steel. We can also fabricate a completely set up steel stair for exterior use. Please indicate that your order will be used in an exterior installation at the time you request a quotation or place an order.
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When will my order be delivered?

We estimate a ship date (which is different from a delivery date) at the time that your order is quoted or placed. The estimated ship date is given to you at the time when you place the order with any required approvals and/or payments. The ship date is the day that the order will be picked up from our factory in Zumbrota, Minnesota. The delivery date depends on the method of shipment and the destination.
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What are your lead times?

Lead times vary depending on the product and the production schedule. See the Lead Time and Shipping information section under General Info or call us for more specific information,
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What if there is a problem with my order?

If you have a problem with your order, Custom Iron will work with you to resolve the problem. Please check your order upon arrival to ensure that the order is undamaged and complete. If you discover a problem, contact Customer Service immediately. You must contact us within 24 hours of receipt. See the "Damage and Shortage" topic in the Essential Information section and the Custom Iron Warranty for more information.
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SPIRAL STAIRS

What comes with the standard base price of a spiral stair?

Custom Iron spiral stairs are available with many options. The standard base price for a Custom Iron Spiral Stair includes: black powder coating, metal handrail cap, carpet grade treads, and carpet grade platform cover. The standard base price of a Custom Iron Spiral Stair is a complete spiral stair package.
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Do your stairs meet code restrictions?

Building codes and interpretations vary by locality. See the "Building Code" topic in the Other Info -> Ordering section.
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Are the spiral stairs adjustable if I measured wrong?

Each Custom Iron spiral stair is made to your specifications. Our spiral stairs are NOT adjustable, and unlike spiral stair kits, do not need adjustment. Each stair is fully assembled in the factory prior to shipment to ensure that it will fit your specific floor-to-floor height.
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What sizes of stairs do you have? What size restrictions are there?

Custom Iron can fabricate stairs to any size and dimension. However, local building codes often restrict stair size. Please contact your local building official before you order a spiral stair. A comfortable diameter for a residential stair is five feet. Many local building codes require a minimum of a five foot diameter stair. A Custom Iron stair requires a finished opening of at least four inches greater than the stair diameter. For example, a five-foot diameter stair requires a finished opening of at least 64 x 64 inches.
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How are the spiral stairs installed? Does Custom Iron do the installation?

Custom Iron can help you arrange installation with a local dealer. If you choose to do it yourself, two people can easily install our stairs - usually in about two hours. No cutting, welding, or bending is required. Each stair comes with a set of printed installation instructions. Installation information is also available here . Or, you can request an installation CD.
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What is a stair (or landing) platform?

A Custom Iron stair platform is the uppermost piece on a spiral stair system. The spiral stair is fastened to the upper level floor through holes drilled in the platform base. A Custom Iron platform is designed to meet most building codes for minimum headroom.
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How are stairs attached or secured to the floor or wall?

Custom Iron stairs are anchored to the floor through holes provided in mounting plates on the center column sleeve and the bottom baluster. The stair is anchored to the upper level floor system through holes provided in the base of the stair platform. The type and size of fasteners used to anchor the stair and platform depends on the surface to which they are being anchored. Custom Iron supplies fasteners for anchoring to exposed floor joists. If you have another kind of mounting surface, it is up to you to determine what type of fastener is appropriate and to supply them.
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How are spiral stairs shipped?

We ship spiral stairs via common carrier. Our spiral stairs are normally shipped "knocked down" (KD). This means that the stair is disassembled and packaged on a 4x4 pallet enclosed in a cardboard box. We can also ship spiral stairs "set-up". A set-up stair is fully assembled and strapped to a 4 x 4 pallet. The cost for shipping "set-up" is significantly higher than for shipping "knocked down".

For an additional fee, you can also expedite shipment of your order (depending on weight and carrier availability). Please inquire.
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How are packaging, handling, and shipping fees calculated for spiral stairs?

For spiral stairs, we know the packaging and weight of a stair in advance. Therefore we are able to quote a flat rate for shipping and handling. However, additional charges may apply for certain variations in the order. For example, additional railing over 20 feet and Residential Delivery would both incur extra shipping costs.
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METAL RAILING & PANEL SYSTEMS

How are panels different from a normal stair railing?

Custom Iron Panels are used in a railing either alone or with additional balusters. Panels are available in many configurations and can be fabricated for level, raked, or curved applications.
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What is a "Top Bar Panel"?

Custom Iron's Top Bar Panel is a framework for your balusters. The balusters (or pickets) that you choose are welded to a low-profile top bar that then creates a rigid section or panel. By selecting pickets and then using the top bar panel as your frame, installation time is significantly decreased.
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What is a "Pin Top" baluster?

All of our square balusters can be made with an optional pin top. Used with wood stair and railings, a pin top eliminates the need for bases that hide the holes created to accept the square balusters at the top and bottom. With a pin top picket, you can make a square peg fit into a round hole.
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How often do I need newel posts?

Custom Iron supplies newel posts for welded railing on balconies, open stairs and our spiral stairs. Newel posts are both structural and decorative components of a railing. Because of the unique circumstances of each individual railing installation, the structural suitability of specific combinations of balusters, newels and panels for any specific installed application is the responsibility of others. Check with your local stair builder, inspector, or building codes.
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How are metal railing and panel systems shipped?

We ship metal railing parts (panels, balusters, railings, etc.) via selected commercial carriers. For an additional fee, you can also expedite shipment of your order (depending on weight and carrier availability). Please inquire.
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How are packaging, handling, and shipping fees calculated for metal railing and panel systems?

We calculate handling, packaging, and shipping fees for each specific order based on the packing material required for a particular item, and the shipping fees charged to us by the carrier. Carrier charges are based on the weight of the order, and the destination location. There is usually an additional charge for Residential Delivery.
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