Use the order guides to provide the necessary information for a quotation or to place an order. Include drawings or sketches if necessary. Note whether the product is for interior or exterior use and whether it is for residential or commercial use.
You can contact us by E-mail, FAX, U.S. Mail or Phone:
U.S. Mail: 400 First Street East, Zumbrota, MN 55992
Building Codes: Custom Iron can build stairs and railings to meet any building code requirement. It is your responsibility to inform us of these requirements. We can supply code-related information for you to review with your local official. There can be local variations and interpretations of building codes, and there can be conflicting requirements between different codes. Therefore, Custom Iron will apply the following:
NOTICE: The selection of stairs, railings, and railing system components and their compliance with building codes, safety laws, or any other law, ordinance, regulation, etc. that may apply is the sole and entire responsibility of the buyer and/or those representing the buyer.
Order verification: Carefully read and verify the information on the order sheets and any drawings that we send you.This is the information from which we will fabricate the items on your order. If there are changes, note them on your copy and return them to us.
Approval drawings: In many cases, approval drawings will be submitted and must be returned before order processing begins. Please carefully check the drawings and specifications before signing and returning them as “approved”. Custom Iron will not be responsible for costs to correct “problems” on product that meets the specifications.
Standard parts and Custom parts might be subject to a minimum order dollar amount and set-up charges.
Most of our products are custom made for each order. Therefore, at the time an order is placed, a 50% down payment is required and arrangements to pay the balance must be made. Before the order is shipped, the balance of the order must be collected. In order to efficiently process your order and minimize delays, we might ask for the total payment when the order is placed. For example, if the order is less than $1000, or if the order will ship within one week of the order date.
• Company Check or Personal Check
• Credit Card: VISA, MasterCard, Discover
• Check by Phone
Returned Checks: A service charge will be applied for each returned check.
CANCELLATION AND RETURN
Cancellations: Any cancellations will incur costs for work in progress. No cancellations are accepted for items that have been shipped.
Return Policy: Custom Iron does not accept returns for any custom parts. This includes painted standard parts. Any returns of unpainted standard parts must be authorized by Custom Iron. Credit for returned merchandise will be issued for resalable parts at the time the parts are received at Custom Iron. There is a minimum restocking fee of 30%.
The lead time for items will vary depending on the size and complexity of your order and Custom Iron’s current workload. You will be quoted an approximate Lead Time prior to processing your order. When we have all the information that we need to produce your order, including signed approval drawings if needed, and after any required payment has been made, then your order will be scheduled and an actual Lead Time assigned. We will pay attention to shipping your order as soon as possible – please let us know your requirements.
Back Orders: We can split into multiple shipments at your request.