GENERAL FREIGHT AND SHIPPING INFO
If your order is ready to ship, but you are not yet ready to receive it, we will gladly store it for you for a nominal charge. However, payment is due as if the order was shipped.
All freight is F.O.B. Zumbrota, MN. Shipments are made via parcel service and licensed interstate common carriers to the address of your choice. A Common Carrier delivery is only to the tailgate of the truck. Though the driver may help, the driver is not responsible for removing the merchandise off the truck. You will be able to open the cartons and remove the stair or stair parts in several smaller pieces. Some carriers offer “Inside Delivery” for an additional charge. Please inquire at the time you place your order.
It is important to provide the correct information about the destination. The “Ship to” address is the destination address for a particular order. This might be another company or a residence. You should verify the "ship to" address on your order confirmation so that you do not incur additional charges from the freight company.
Additional Shipping Services and Fees
A frequently used additional freight service is “Residential Delivery”. Common Carriers consider any destination without a commercial loading dock to be a “Residential” delivery, or in the case of new construction a “Jobsite Delivery”. Additional services for additional fees include: residential delivery, jobsite delivery, liftgate, inside delivery, and phone notification.
Shipping Charges to Avoid
If the freight company attempts to deliver your merchandise and no one is there to receive it, you will be charged a fee for redelivery. If you change the delivery address after the shipment has left the factory, there will be an additional reconsignment fee.
Express Service Delivery
Express service delivery is available at an additional cost. Please inquire.
YOUR RESPONSIBILITIES WHEN THE SHIPMENT ARRIVES
Inspect upon arrival: Upon arrival of the shipment and before signing the carrier’s bill, inspect the shipment for visible damage. If the packaging (cardboard boxes or boxed pallet) is damaged, take digital photos of the damaged packaging and/or any damaged product. Carefully open the outer packaging to inspect for damaged or missing items. Do not unband or remove fastened items. Note any shortage and/or damage to the product and/or packaging on the freight bill. Do not continue to unpack. Call us immediately. Custom Iron must be notified within 24 hours of delivery, of damage or shortage, concealed or otherwise.
Refuse to accept extensive damage: If extensive damage is evident upon arrival of the shipment, Custom Iron might advise you to refuse to accept the shipment.
DAMAGE AND FREIGHT CLAIMS
Spiral stairs might incur small scratches during shipping. Touch-up paint will be provided for standard paint and powder colors. If extensive finish damage is evident upon receipt, follow the procedure above under “Your Responsibilities When the Shipment Arrives”.
Custom Iron carefully inspects and packs each order before shipping. Custom Iron is not responsible for damage that occurs once the product leaves the factory. This includes shipment, on or off site storage, or damage that occurs during installation. If product is damaged during shipment, Custom Iron can help you file a claim with the freight carrier only if you noted the damage on the freight bill when the shipment was received. Custom Iron will provide you with the information you need to file a freight claim, but it is your responsibility to file the claim.